RETURN POLICY

Because of the nature of these items, unless they arrive damaged or defective, we are unable to accept returns for:

Custom or personalized orders

Returns & Exchange Details:

 At Makhala Designs, we want you to love your jewels. If for any reason you are not completely satisfied, we offer a 10-day return policy on Full Priced Items. You can return any UNWORN and UNUSED items within 10 days of your purchase for a full refund or exchange. To initiate a return, please provide proof of purchase and email us at: customerservice@makhaladesigns.com to receive a return authorization. Items must be returned in their original packaging and in the same condition as when received. Please note that personalized or custom pieces/sizes are FINAL SALE and CANNOT be returned. Customer, unless specified otherwise, will be responsible for all return shipping costs including insurance equal to the value of the piece.

 Thank you for supporting our small business!

 

EACH ITEM SOLD SEPARATELY

SHIPPING & DELIVERY

 Upon receiving your order, our team works diligently to process and prepare it for shipment IF it is an in stock item. For any item that is out of stock or for custom sizes/designs, please allow 2-6 weeks for delivery. (note: the more intricate the custom design, the longer it may need for production - keep in mind when designing something for an event).

JEWELRY CARE

Each piece of jewelry is handcrafted and requires delicate handling. It is recommended you remove your jewelry prior to swimming, bathing, doing household chores or using abrasive cleaners. Avoid direct contact with beauty products such as hairspray, perfume or deodorant, and be sure to wait for these items to dry prior to wearing your jewelry.

PERSONAL SHOPPING