Ensuring your satisfaction with our products is our top priority at MAKHALA. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return Policy carefully to understand your options and responsibilities regarding returns and exchanges.

1. Eligibility for Returns:

  • We accept returns and exchanges for most items within 30 days of the purchase date.
  • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that show signs of wear or damage may not be eligible for a refund or exchange.

2. How to Initiate a Return:

  • To initiate a return or exchange, please contact our customer support team within the designated return period.
  • You may be asked to provide proof of purchase, such as your order number or receipt, to facilitate the return process.

3. Return Shipping:

  • Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return is received safely.

4. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original method of payment within 5 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

5. Exchanges:

  • If you would like to exchange your item for a different size, style, or color, please indicate your preference when contacting our customer support team.
  • Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund for the returned item.

6. Non-Returnable Items:

  • Certain items are not eligible for return or exchange, including but not limited to personalized or custom-made jewelry, earrings (for hygiene reasons), and items marked as final sale.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

8. Contact Us:

  • If you have any questions or concerns about our Return Policy or need assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to help.

By making a purchase from MAKHALA, you agree to comply with our Return Policy. We appreciate your understanding and cooperation as we strive to provide a seamless shopping experience for our valued customers.