Return Policy

At Makhala Designs, we want you to love your jewels. If for any reason you are not completely satisfied, we offer a 10-day return policy on Full Priced Items. You can return any UNWORN and UNUSED items within 10 days of your purchase for a full refund or exchange. To initiate a return, please provide proof of purchase and email us at: customerservice@makhaladesigns.com to receive a return authorization. Items must be returned in their original packaging, in same condition when received. Please note that personalized or custom pieces/sizes are FINAL SALE and CANNOT be returned. Customer, unless specified otherwise, will be responsible for all return shipping costs including insurance equal to the value of the piece.

Thank you for supporting our small business!

 1. Eligibility for Returns:

  • We accept returns and exchanges for most items within 10 days of the purchase date.
  • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that show signs of wear or damage may not be eligible for a refund or exchange.

2. How to Initiate a Return:

  • To initiate a return or exchange, please contact our customer support team within 10 days of your purchase date at customerservice@makhaladesigns.com.
  • You may be asked to provide proof of purchase, such as your order number or receipt, to facilitate the return process.

3. Return Shipping:

  • Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return is received safely.

4. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original method of payment within 5 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

5. Exchanges:

  • If you would like to exchange your item for a different size, style, or color, please indicate your preference when contacting our customer support team.
  • Exchanges are subject to product availability and are subject to guidelines of our return policy. If the requested item is out of stock,  we will issue a refund for the returned item.

6. Non-Returnable Items:

  • Certain items are not eligible for return or exchange, including but not limited to personalized, custom sizes, or custom-made jewelry, earrings (for hygiene reasons), and items marked as final sale.

7. Damaged or Defective Items:

  • Please inspect your order upon reception and contact u immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. We will work with you to resolve the issue and provide a replacement or refund as necessary.

8. Contact Us:

  • If you have any questions or concerns about our Return Policy or need assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to help.

By making a purchase from MAKHALA, you agree to comply with our Return Policy. We appreciate your understanding and cooperation as we strive to provide a seamless shopping experience for our valued customers.